Consultant Groups boast of 100, 1,000, or even 10,000 successful deployments, and yet the Salesforce instance they leave you with his broken, doesn’t fully meet your needs, and struggles to produce Return on Investment.
Bruce Lee once said "I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times."
If these organizations do not gain insight and implement improvements from the repetition, how can that bring their clients value? It doesn’t have to be this way. Since 1996 the Agile movement has shown us that software, or in our case Salesforce platform implementations, can be done quickly, efficiently, and can produce tools your business actually needs. Since 2007 the information technology infrastructure library (ITIL) has defined how companies can provide the highest quality technology solutions support. So why do so many Salesforce projects fail? Why do many Salesforce "Managed Service" programs not include Tier 1 support ? These ideas are not novel, or poorly explained, and yet well-documented best practices are not applied.
Our Library Card is Well Worn....
“See, the sad thing about a guy like you is in 50 years you’re gonna start doin’ some thinkin’ on your own, and you’re gonna come up with the fact that there are two certainties in life. One, don’t do that. And two, you dropped a 150 grand on a f***in’ education you coulda got for $1.50 in change at the public library.” - Matt Damon - Good Will Hunting
Our library card as well worn, we have invested in a few critical areas that allow us to deliver higher quality Salesforce results than many Salesforce Consultancies:
The 3P's - Our methodology that focuses on "People, Processes, and Platforms; in THAT order"
People :
Jim Collins said it best in his groundbreaking work; Good to Great. "Do you have the right people on the bus [that is your organization], and are they in the right seats [or roles]", bringing their highest-best value to your organization? In each engagement we work to understand your users, their needs, roles, pain points, and how we can deliver a Salesforce solution that empowers them create the maximum value for your organization and your clients.
Processes :
Organizations before they implement Salesforce, or if they are working in a sub-optimal Salesforce instance, many processes are tacit and poorly documented, highly manual, or have significant user experience hurdles. Our second priority is always to understand, document, and optimize how your business processes are executed.
Platforms :
Organizations before they implement Salesforce, or if they are working in a sub-optimal Salesforce instance, many processes are tacit and poorly documented, highly manual, or have significant user experience hurdles. Our second priority is always to understand, document, and optimize how your business processes are executed.
